My Account

From here you can do a number of common tasks with your account.

• Change your password ! (see note)
• Email Management ! (see note)
• Check your IP Address
• Check Network Traffic ! (see notes)
• Check your Connection Speed ! * (see notes)
• Check your email with WebMail
• JetBroadband Acceptable Use Policy

!   You must log in with your full email address (username@jetbroadband.com) as the User Name.
    For Network Traffic you must use your primary email account.

*   If you don't see anything on the Speed test site you may not have Java enabled. Click here for their download page.

Quick Facts:

• Incoming mail (POP3): pop.jetbroadband.com
• Outgoing mail (SMTP): mail.jetbroadband.com
• Account name: your full email address (username@jetbroadband.com)
• News Server: news.jetbroadband.com

If you need assistance, you can contact us 24 hours a day, seven days a week at JetBroadband Internet Technical Support.

Contacting Us:

We can be reached in a variety of ways. We do our best to reply to e-mail, faxes, phone calls and regular mail as soon as we can. We also appreciate feedback that helps us offer you better services. Please feel free to send us your thoughts!

Telephone: JetBroadband provides an experienced call center to handle all Internet technical support.

You can contact us 24 hours a day, seven days a week at JetBroadband Internet Technical Support.

• Internet Technical Support: 1-866-668-0171

You can contact us 24 hours a day, seven days a week at JetBroadband Internet Technical Support.

You can also contact us at from 8:30 to 6:00 Monday to Friday and 9:00 to 5:00 on Saturday

• Customer Service: 877-7GETJET

Email:

• Customer Service (cs@jetbroadband.com)
• Internet Technical Support (tech@jetbroadband.com)